Refund and Return Policy

Last updated: July 1, 2026

At Eco Cart Energy, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before initiating a return or refund request.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is defective, damaged, or not as described.
• The item is unused and in its original packaging with all accessories and documentation included.
• Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been installed, used, or altered.
• Custom or special-order products.
• Items damaged due to misuse, negligence, or improper installation.
• Products returned without original packaging or missing components.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at info@ecocart.energy within 7 days of delivery.
2. Provide your order number, a description of the issue, and supporting photos if applicable.
3. Our team will review your request and respond within 2 business days.
4. If approved, we will provide return instructions and a return address.
5. Ship the item back securely. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued via the original payment method or as store credit, at our discretion.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

We offer exchanges for defective or damaged products. If you need a replacement, please contact us at info@ecocart.energy with your order details and we will arrange a replacement subject to stock availability.

6. Warranty Claims

Many of our products carry manufacturer warranties. If your product develops a fault after the 7-day return window, please contact us to initiate a warranty claim. Eco Cart Energy provides dedicated after-sales support to assist you through the process.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

8. Contact Us

For any return or refund queries, please reach out to our support team:

Eco Cart Energy
Email: info@ecocart.energy
Website: shop.ecocart.energy