Shipping Policy

Effective Date: 13 August 2026

At Eco Cart Energy, we are committed to delivering your products safely and efficiently across Pakistan. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Delivery Coverage

We currently offer delivery across Pakistan.

Orders are delivered to the shipping address provided by the customer during checkout. Delivery availability may vary depending on the product, destination, courier coverage, and product size.

2. Order Processing

Orders are processed after successful order placement and, where applicable, order verification.

For certain products, particularly high-value or large energy equipment such as solar inverters, lithium batteries, and other heavy equipment, our team may contact you to confirm the order, delivery details, and installation or handling requirements before dispatch.

3. Delivery Time

Delivery times may vary depending on:

• Product availability

• Customer location

• Product size and weight

• Courier or logistics partner

• Order verification

• Weather and unforeseen circumstances

The estimated delivery timeframe, where applicable, will be communicated at checkout, through order confirmation, or by our customer support team.

Large or specialized equipment may require separate delivery coordination rather than standard courier delivery.

4. Shipping Charges

Shipping charges are calculated based on the product, delivery location, order size, weight, and applicable logistics requirements.

The applicable shipping charges will be displayed at checkout or communicated to the customer before dispatch.

For large solar equipment, bulk orders, or specialized deliveries, additional transportation charges may apply depending on the delivery location and logistics requirements.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible products and locations.

COD availability may vary based on:

• Product value

• Product type

• Delivery location

• Courier restrictions

• Order verification requirements

For high-value products or specialized equipment, Eco Cart may require advance payment or an alternative payment arrangement before dispatch.

6. Order Verification

For certain orders, our team may contact you by phone or WhatsApp to verify:

• Customer name

• Contact number

• Delivery address

• Product selection

• Order quantity

• Payment method

Orders that cannot be verified may be delayed or cancelled.

7. Large & Specialized Equipment

Products such as solar inverters, lithium batteries, solar equipment, and other heavy or technical products may require special transportation and handling.

For these products:

• Delivery arrangements may be coordinated directly with the customer.

• Delivery timelines may differ from standard courier shipments.

• Additional transportation or handling charges may apply.

• Customers should ensure that the delivery location is accessible for unloading and safe handling.

Where installation is required, delivery and installation may be scheduled separately.

8. Delivery Delays

Eco Cart makes every reasonable effort to deliver orders within the communicated timeframe. However, delays may occur due to circumstances beyond our control, including:

• Severe weather

• Road closures

• Public holidays

• Courier disruptions

• Logistics delays

• Security or access restrictions

• Incorrect or incomplete delivery information

We will communicate significant delays to the customer where possible.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address, additional delivery charges may apply for re-shipment.

Please carefully review your shipping information before completing your order.

10. Damaged Package or Product

Customers should inspect the package at the time of delivery whenever possible.

If the package appears seriously damaged, opened, or tampered with, please:

1. Take photographs or video of the package before opening it.

2. Report the issue to Eco Cart as soon as possible.

3. Keep the original packaging and shipping materials.

4. Do not dispose of damaged packaging until the matter has been reviewed.

Damage claims may require photographic or video evidence for assessment.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, contact our support team as soon as possible with your order details and relevant photographs/videos.

Our team will review the issue and provide the appropriate resolution.

12. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible.

Cancellation requests received before dispatch may be eligible for cancellation, subject to order status and applicable terms.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund policy will apply.

13. Contact Us

For questions regarding shipping, delivery, or your order, please contact Eco Cart Energy:

Website: ecocart.energy
Phone / WhatsApp: +92-300-0946946
Email: info@ecocart.energy
Address: Level 1, 19 MB, Phase 6 DHA, Lahore, Pakistan

Eco Cart Energy — Smart Energy. Smart Living.