Shipping & Delivery Policy

Last updated: July 1, 2026

At Eco Cart Energy, we are committed to delivering your solar energy products and smart home solutions safely and efficiently across Pakistan. Please review our shipping and delivery policy below.

1. Delivery Coverage

We offer nationwide delivery across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Multan, Faisalabad, and surrounding areas. Remote or rural areas may have extended delivery timelines.

2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email once your order is placed and a dispatch notification when it ships.

3. Estimated Delivery Times

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.
• Free shipping may be available on qualifying orders. Check our website or active promotions for details.
• For bulky or heavy items (e.g., solar panels, inverters), additional freight charges may apply and will be communicated before dispatch.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment through our courier partner's website. For tracking assistance, contact us at info@ecocart.energy.

6. Delivery Attempts

• Our courier will attempt delivery up to 2 times. If delivery is unsuccessful, the order may be returned to us.
• Please ensure your delivery address and contact number are accurate at the time of ordering.
• Re-delivery charges may apply for failed deliveries due to incorrect address or unavailability of the recipient.

7. Damaged or Lost Shipments

• If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours of delivery.
• In the rare event of a lost shipment, please contact us and we will investigate with our courier partner and arrange a replacement or refund.

8. Installation & After-Sales Support

For products requiring installation (e.g., solar systems, smart home devices), our after-sales support team is available to guide you through the process or arrange professional installation where applicable. Contact us at info@ecocart.energy for assistance.

9. Contact Us

For any shipping or delivery queries, please reach out to our team:

Eco Cart Energy
Email: info@ecocart.energy
Website: shop.ecocart.energy